Shipping Policy

Processing Time:

Order Preparation: All orders are processed within 3-5 business days. This includes verifying order details, checking product quality, and packaging. If there are any unexpected delays, we will promptly inform you via email.
Shipping Notification: Once your order has been shipped, you will receive an email containing a tracking number. This tracking number will allow you to monitor the status of your shipment.

Delivery Time:

Estimated Delivery Times:
- USA: Standard shipping fee of $5.90. Estimated delivery time is 5-15 business days.
- Please note that delivery times may be extended during peak seasons such as holidays.
Shipping Limitations: Currently, we do not offer shipping to military bases or support shipping to multiple addresses in a single order. We apologize for any inconvenience this may cause.

Shipping Rates:

Standard Shipping: $5.90 for all orders within the USA.
Expedited Shipping: If available, expedited shipping options will be provided during checkout with associated costs.

Tracking and Delivery Confirmation:

Tracking Information: After your order is shipped, you will receive an email with a tracking number. This number will be activated within 24 hours and will allow you to track your shipment's progress online.
Delivery Confirmation: If your tracking number shows that the package has been delivered but you have not received it, please check around your property. If you still cannot locate the package, contact the shipping carrier listed in your shipment confirmation email. For further assistance, reach out to our support team at info@hsysound.com.

Shipping Delays:

Refund Policy: If your package takes more than 30 days to arrive, we will offer a full refund for your order.
Inquiry Handling: If your package is delayed beyond the expected delivery time, please submit a shipping inquiry. Our team will respond within 12 hours to provide assistance.
Missing Packages: If the tracking status indicates that your package has been delivered but you have not received it, first check your surroundings thoroughly. If the issue remains unresolved, contact the shipping carrier and, if necessary, our support team.

Liability and Responsibilities:

Incorrect Address: We are not liable for any delivery issues caused by incorrect, incomplete, or missing address information. Please ensure that your shipping details are accurate when placing your order. If you notice any errors, contact us immediately at info@hsysound.com. However, if your order has already left our warehouse, we may not be able to make changes.
Taxes and Duties: We do not collect or cover any taxes, duties, or customs fees imposed by your destination region. Customers are responsible for any additional charges that may apply. This includes any fees related to customs clearance or other regulations specific to the delivery area.
Refused Deliveries: If a package is refused upon delivery or if multiple delivery attempts fail, we are not responsible for any associated costs and may cancel the package without issuing a refund.

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