Return & Refund Policy

Exchange Policy

  • Exchanges: We only accept exchanges for items that are defective or damaged. To exchange an item for the same product, please contact us at info@hsysound.com. We will assist you with the exchange process.

Order Cancellation

  • Cancellation Time Frame: You can cancel your order within 6 hours of placing it. If you contact us after this period, your order may have already been processed and shipped.
  • Cancellation Fee: A 10% cancellation fee of the total order value will be charged. To cancel your order, please email us at info@hsysound.com as soon as possible.

Return & Refund Policy

  • Return Time Frame: Returns are accepted within 30 days from the date of delivery. After 30 days, we will consider the order accepted, and no refunds or exchanges will be processed.

  • Eligible Returns: We will issue a full refund if:

    • The product arrives damaged or defective.
    • The product does not match the description or design you ordered.
    • The size, material, or other characteristics of the product differ from what was ordered.
    • You received the wrong item.

  • Non-Eligible Returns: We cannot accept returns if:

    • The item has been worn or washed.
    • The item has been modified in any way.
    • The item is defective due to reasons other than our fault.
    • The item is missing its original tags.
    • The item has been repaired or altered.

  • Condition for Return: Items must be returned in their original condition and packaging.

Proof of Purchase

  • To request a return and refund, please provide:
    • The shipping label or receipt.
    • Proof of purchase.
    • A photo of the product received.
    • Any relevant email correspondence.

Return Request Process

  1. Request Return: Email your return request and necessary documentation to info@hsysound.com.
  2. Customer Support Response: We will respond within 2-3 business days with return instructions and the address for return.
  3. Return Shipping: Pack your items carefully and use a traceable shipping carrier. Send your return tracking number or a picture of the return receipt to our support email.
  4. Eligibility Confirmation: Do not return items without prior confirmation from us. We are not responsible for returns that are lost or damaged in transit.

Return Shipping Costs

  • Shipping Costs: Customers are responsible for return shipping costs. These costs are non-refundable and will be deducted from the total refund amount.

Refund Processing Time

  • Refund Timeline: Refunds are processed within 2 business days of receiving your returned item. We will notify you once your return has been processed.
  • Refund Posting: Your refund will be applied to your original payment method within 10-15 days, depending on your bank or credit card issuer.

Additional Information

  • Refund Issues: If you do not receive your refund within the expected time frame, check your bank account and contact your credit card company. For further assistance, email us at info@hsysound.com.

Important Notes

  • 30-Days Policy: Returns must be made within 30 days of delivery. After this period, returns will not be accepted.
  • Responsibility for Lost Returns: We are not responsible for returns lost or damaged during shipping. Use a traceable shipping method and keep proof of return.

Thank you for your understanding and cooperation.

Customer Service Department
Email: info@hsysound.com
Phone: 903-972-3637
Address: Po Box 34251, San Diego, California 92163